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Competency Area VII: Relationships with Employers & Between Employer and Employee
List of Competencies
Note: The letter "D" indicates a competency specific to youth with disabilities
VII.1 Ability to develop relationships with employers
Learning Objectives
- VII.1.1 Facilitate and support collaborative relationships with employers
Selected Activities
Demonstration of Learning - Show What You Know!
- Describe a plan or program with possibilities to develop relationships with local employers
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.2 Ability to communicate effectively with employers
Learning Objectives
- VII.1.2 Facilitate and support effective communications with employers using business language
Selected Activities
- Interview selected employers to find out the top five characteristics they want in an employee
- Create materials emphasizing how existing programs, activities, and resources develop these characteristics in youth
Demonstration of Learning - Show What You Know!
- Create well prepared communication and correspondence (flyers, brochure, letters) that communicate to employers in their language
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.3 Ability to organize necessary supports for the employer and the youth in ways that meet both the needs of both
Learning Objectives
- VII.3.1 Model routine, intentional, and effective communication and conflict resolution strategies
Selected Activities
- Identify a scenario in which an employer and youth might have a misunderstanding; state how you would mediate the situation, citing resources that back up your choice
- Explore the Civil Air Patrol (CAP) Professional Development Course - Conflict Resolution Sections I and II (currently under revision)
Demonstration of Learning - Show What You Know!
- Successful management of an employer-youth placement relationship
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.4 Ability to engage employers in program design and delivery
Learning Objectives
- VII.4.1 Facilitate and support engagement of employers in program design and delivery
Selected Activities
Demonstration of Learning - Show What You Know!
- Describe a plan or program possibilities to engage local employers in youth program design and delivery
- Help your program establish an employer advisory group
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.5 Ability to train employers in how to work with and support young people
Learning Objectives
- VII.5.1 Provide for and ensure proper training for employers in how to work with and support young people
Selected Activities
- Develop an employers needs assessment survey
- Prepare a list of responses to common employer misperceptions related to youth in the workplace
Demonstration of Learning - Show What You Know!
- Develop several program possibilities for local employers in how to work with and support young people based on needs assessment feedback
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.6 Customer service skills
Learning Objectives
- VII.6.1 Model routine, intentional and effective customer service skills
Selected Activities
- List and describe customer service strategies that would enhance relationships with employers
- Identify ways to solicit employer feedback on their satisfaction with your service
- Ask a colleague to keep an eye on your interactions with customers for a few days, and then provide feedback - strengths and areas to improve
Demonstration of Learning - Show What You Know!
- Analyze customer service in your organization and engage colleagues in developing and implementing and improvement plan
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.7.D Ability to identify, recruit, and provide support to employers who hire youth with disabilities
Learning Objectives
- VII.7.D.1 Facilitate identification and recruitment of employers regarding hiring youth with disabilities
- VII.7.D.2 List and describe effective support strategies for employers that hire youth with disabilities
Selected Activities
Demonstration of Learning - Show What You Know!
- Describe a plan to involve local employers in the preparation process for youth.
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.8.D Ability to advocate for youth with disabilities with employers including negotiating job design, job customization, and job carving
Learning Objectives
- VII.8.D.1 Match youth skills and interests to job tasks
- VII.8.D.2. Identify necessary accommodations needed by individual youth and help employers implement them
Selected Activities
Demonstration of Learning - Show What You Know!
- List strategies for presenting individual accommodation needs to an employer in ways that demonstrate how the employer would benefit from making the accommodation.
Resources Developed by NCWD/Youth and Partners
Other Resources
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VII.9.D Ability to train employers and their staff in how to work with and support young people, including providing disability awareness training and information about universal access and design, reasonable accommodations, auxiliary aids and services for youth with disabilities
Learning Objectives
- VII.9.D.1 Develop, implement, deliver and monitor strategies for training employers and their staff in how to work with and support young people, including providing disability awareness training and information about universal access and design, reasonable accommodations, auxiliary aids and services for youth with disabilities
Selected Activities
- Explore several area employers’ professional development programs and strategies and then list the advantages/ disadvantages of these programs as they apply to the youth you work with
Demonstration of Learning - Show What You Know!
- Describe a plan or program possibilities to train employers and their staff in how to work with and support young people, including:
- providing disability awareness training
- information about universal access and design
- reasonable accommodations
- auxiliary aids and services for youth with disabilities
- Develop a list of resources for your organization on:
- Disability awareness
- Information about universal design
- Reasonable accommodations
- Auxiliary aids and services
Resources Developed by NCWD/Youth and Partners
Other Resources
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