Guideposts for Employers Success

The workforce development system has two primary customers: employers and job seekers. Meeting the needs of both of these consumers continues to challenge many workforce development programs. For more than two decades large and small employers have remained consistent in their expectations. Specifically, businesses want publicly funded providers of education and training services to:

  • Understand and respect their needs;
  • Provide skilled workers and support in hiring and retaining qualified job seekers; and
  • Coordinate efforts with and through employer led industry sector organizations and general business organizations.

This sounds simple but it is not. A plethora of disconnects exist in the way employers are engaged. One possible solution is emerging—intermediaries. In the simplest of terms, a workforce intermediary is an organization which seeks to assist the two key customers of the workforce system – job seekers and employers – through coordination and collaboration among and between agencies and providers that impact service delivery.

To better address employers’ needs, supply side providers of workforce development services will need to restructure their policies, practices, and resource allocation strategies. To assist states, localities, and individual programs in this effort, NCWD/Youth has developed the Guideposts for Employer Success. The following framework details what the workforce development system can do to address employers’ needs with regard to hiring any job applicant, as well as additional needs employers may have in hiring and retaining employees with disabilities.

The Guideposts for Employer Success are organized with the explicit purpose of helping workforce development policy makers and program providers reduce identified barriers. There are two categories within the framework. The first focuses on what system designers (state and local) need to do. The second looks at what individual programs which include a wide array of education and training institutions such as community rehabilitation centers, secondary and post secondary institutions, apprenticeship programs, and One-Stop Centers need to do.

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