GAO Report on Employers’ Use of One-stops
A recent report by the Government Accountability Office titled Workforce Investment Act: Employers Are Aware of, Using, and Satisfied with One-Stop Services, but More Data Could Help Labor Better Address Employers' Needs, (GAO-05-259). The report found that employers are aware of their one-stop centers and are using them. The report reflects that about half of all employers are aware of their local one-stops, and awareness increases with size of the organization. About half of small, two-thirds of medium, and three-quarters of large companies know about their local one-stops.
Of all employers aware of the one-stops, about three-quarters of large employer organizations are likely to use one-stop services, while approximately one-half of medium and one-quarter of small employers are likely to do so. Employers of all sizes primarily use one-stop services to help fill job vacancies. Overall, about three-quarters of employers who use one-stop services are satisfied with the services they receive. These employers are most satisfied with one-stop efforts to provide timely services and respond to their needs. In addition, most employers who have used one-stop services would likely use them again, and about one-third of employers who are aware of one-stop services, but have not used them, would consider using them in the future.
The report also recommends that the Department of Labor require states to collect and report on employer use of the one-stop system in order to have a better understanding of the degree to which the publicly funded workforce system meets employers' needs.
The full report was issued February 18, 2005. The full report from the GAO is available at http://www.gao.gov/docsearch/abstract.php?rptno=GAO-05-259.