Competency Area X: Administrative Skills

X.1 Ability to complete referrals and service summaries using common reporting formats and requirements

Learning Objectives

• X.1.1 Complete appropriate referrals and service summaries using common reporting formats and requirements

Selected Activities

• Research or locate referral and service forms used by organizations that provide services youth need but cannot access at your organization

Demonstration of Learning - Show What You Know!

• Complete the forms using real (but anonymous) or fictitious records
• Design an "ideal" referral form and share with one partner organization for their feedback

Resources Developed by NCWD/Youth and Partners

• Timmons, J., Podmostko, M., Bremer, C., Lavin, D., and Wills, J. (2004). Career Planning Begins with Assessment: A Guide for Professionals Serving Youth with Educational and Career Development Challenges. Washington, D.C.: National Collaborative on Workforce and Disability for Youth, Institute for Educational Leadership.

Other Resources

• Mind Tools Ltd. (n.d.). Information Skills.

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X.2 Written and verbal communication skills

Learning Objectives

• X.2.1 Model effective written and verbal communication skills

Selected Activities

• Prepare a whitepaper on a topic of interest
• Prepare an oral presentation on a topic of interest
  (Note: Participants could be told that they will not be given separate writing and speaking assignments for this competency but will be evaluated on all the writing and speaking assignments they are given over the duration of the course)

Demonstration of Learning - Show What You Know!

• Give the presentation to your peers
• Provide feedback on a peer's whitepaper; then have the peer comment on yours and make improvements based on feedback

Other Resources

• Fowler, K. & Manktelow, J. (n.d.). Improve Your Communication Skills.
• Institute for Management Excellence (1997). Improving Verbal Skills In Online Newsletter.

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X.3 Time management skills

Learning Objectives

• X.3.1 Model effective time management skills

Selected Activities

• Examine the use of calendars, to do lists, the “one touch” technique, and other print tools
• Examine potential time management tools such as Microsoft Project and PDAs
• Try one new time management technique for a week; reflect on whether or not it worked for you

Demonstration of Learning - Show What You Know!

• Create a schedule for your next week's activities; after the week, examine how closely your actual work mirrored your schedule
  (Note: Assignments and activities that are completed on time may demonstrate this competency)

Resources Developed by NCWD/Youth and Partners

Other Resources

• Mind Tools Ltd. (n.d.). Time Management Skills.
• Peter Wildblood Enterprises Australia (n.d.). Effective Time Management: Personal Planning and Organization.

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X.4 Strong interpersonal skills/ability to work within a team

Learning Objectives

• X.4.1 Model strong interpersonal skills/ability to work within a team

Selected Activities

• Take the Jung Typology Test
• Practice administering a number of carefully selected assessments

Demonstration of Learning - Show What You Know!

• Discuss your strengths and weaknesses as applied to working within a team
  (Note: Some assignments for the course should also be team assignments, which can be used to demonstrate learning for this competency. )

Resources Developed by NCWD/Youth and Partners

Other Resources

• Peter Wildblood Enterprises Australia (n.d.). Dealing With Creative Conflict Within a Team.
• SYNTHESIS Coalition, University of California at Berkeley (1998). Crossfunctional Teams.
• Peter Wildblood Enterprises Australia (n.d.). Building Effective Teams.

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X.5.D Ability to complete disability-specific referrals and service summaries, such as IEP, transition plan, IPE, and individualized work plan (IWP)

Learning Objectives

• X.5.D.1 Complete appropriate disability-specific referrals and service summaries, such as IEP, transition plan, IPE, and individualized work plan (IWP)

Selected Activities

• Read Developing your IPE and Developing an IEP and Smart IEPs - Adobe PDF Smart IEPs - Microsoft Word .

Demonstration of Learning - Show What You Know!

• Create an IEP based on existing students or case study

Resources Developed by NCWD/Youth and Partners

Other Resources

• University of Toronto at Scarborough (n.d.). AccessAbility Services.
• U.S. Department of Education (July 2000). A Guide to the Individualized Education Program.
• National Center on Low-Incidence Disabilities (2002). Pop-up IEP.
• Attention Deficit Disorder Association - Southern Region (1997). Developing an IEP.
• Family Network on Disabilities of Florida, TILES Projects (n.d.). Developing the Individualized Plan for Employment.
• New York State Education Department (n.d.). Developing your Individualized Plan for Employment.

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