Disability Basics

This section will help you navigate what may be less-familiar territory with ease and professionalism. You'll find guidelines that can help you work with customers with disabilities, including language and etiquette tips as well as information on specific disabilities.

Attitudinal Barriers faced by People with Disabilities
Unlike physical and systematic barriers, attitudinal barriers cannot be overcome simply through laws. The best remedy is familiarity.

Communicating With and About People with Disabilities
Positive language empowers. Read these suggestions on how to relate to and communicate with and about people with disabilities.

Disability Etiquette
Guidelines for interacting respectfully with a person who has a disability.

NCWD/Youth | c/o Institute for Educational Leadership
4455 Connecticut Avenue NW, Suite 310 | Washington, DC 20008
Telephone: 1-877-871-0744 (Toll Free)
TTY: 877-871-0665 (Toll Free)