Toward Universal Access in the Workforce Development System

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This paper explores the core concepts of “universal service,” which has a very distinct meaning inside the employment and training arena, and that of “universal design” in the context of disability public policy. In addition, this paper urges the adoption of a comprehensive definition of universal access that would apply across all titles of the Workforce Investment Act (WIA) to all programs and services in the One-Stop system and incorporate elements of universal access, universal service, architectural accessibility, programmatic accessibility, and universal design, as defined in the disability policy arena.

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